Bena — Privacy Policy

Last Updated: 2025/11/17

This Privacy Policy explains how Bena Team (“we,” “our,” or “us”) collects and uses information when you interact with Bena, a community platform where users exchange second-hand items.
By accessing the Service, you acknowledge and agree to the practices described below.

Bena is available only to users aged 17 and above.

A. Information We Collect

1. Information You Provide Voluntarily

When creating an account or using features of the app, you may submit:

· Username, contact details, or profile information

· Photos and descriptions of items you want to exchange

· Private messages exchanged with other users

All content remains under your ownership, and you may delete your submissions at any time.

2. Automatically Collected Data

To keep the Service functioning properly, we may collect:

· Device type, operating system, language settings

· App activity (such as pages viewed, interactions, timestamps)

· Approximate location (for showing relevant listings, not for precise tracking)

This information helps maintain performance, troubleshoot errors, and personalize your experience.

3. No Sensitive Identification Tracking

Bena does not:

· Track your real-world identity

· Collect government IDs

· Conduct background checks

· Perform biometric, facial-profile, or identity verification

B. How We Use Your Information

Your information may be used for:

· Operating and improving the app

· Displaying item listings and enabling messaging

· Moderating reported content

· Protecting user safety and platform integrity

· Responding to your inquiries via email

We do not sell personal information to third parties.

C. Sharing and Disclosure

We may share limited data:

· With service providers who support infrastructure or analytics

· When legally required (court order, lawful request)

· To investigate harmful or illegal behavior

User-generated content may be visible to others depending on your settings.

D. Community and Content Moderation

Since Bena contains UGC, we implement safeguards:

· Reporting and blocking tools are available to all users

· Our moderation team reviews flagged content within 24 hours

· Violations may lead to content removal or account restrictions

We do not access private messages unless required by law or necessary to investigate severe safety concerns.

E. Data Retention and Deletion

· You may delete posts or your account at any time.

· Once deleted, we remove associated data from active systems unless a longer retention period is legally necessary (e.g., fraud prevention or dispute resolution).

· Certain anonymized technical logs may be preserved for security and diagnostics.

F. Children and Age Restrictions

The Service is not intended for users under 17 years old.
We do not knowingly collect data from minors. If such data is discovered, we will remove it promptly.

G. International Use

If you access the Service from outside your home region, you consent to the transfer and processing of information in jurisdictions where our systems or service providers operate.

H. Updates to This Policy

We may revise this Privacy Policy occasionally. Material updates will be communicated within the app or through other reasonable means.

I. Contact Us

If you wish to ask questions, submit requests, or exercise privacy rights, email:
wangguangde8726@163.com